Fragrancenet Sendin Out Old Bottles Again

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Don't use. Buyer Beware. So I have ordered from FragranceNet many times before in the past without issue. I placed an order and realized immediately afterwards that there was a typo in my delivery address. Instead of apartment 6106 it was being shipped to 6101. I have emailed and called and emailed and called and no answer. What should have been an easy quick fix since I caught it right away is now a full blown issue of just trying to get a hold of someone. I finally received an email back. Saying they can't cancel the order and that I can return the order once it's received. What a JOKE! How can I return something when it's going to the wrong address. So now I have to wait for this to be delivered to the wrong address and despute the charge with my bank.

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Very Rude Customer Service I called them in the past because fraud was on my account and they were very rude needless to say I never ordered nothing from them again.

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Absolutely abismal shipping They use FedEx number one (the absolute Worst carrier who takes the term "snail mail" to a whole new level). I ordered something on the 15th and it's now the 27th and the last shipping update was the 22nd. Still no package. I'll never buy from them again. I get stuff shipped faster by private Mercari individuals. It's like, do you Want people to buy from you or nah? Fragrancenet is a JOKE.

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BS I'm so disappointed I knew right away it was knock off I spent about 150 on a bottle of 1015 it wasn't even strong it stayed on for about 30mins I know fake the spray pump was pumping like a body spray like wtf shame man shame it looks like the real but it's not I'm going to spend my money on the real site of Room 1015

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Send damaged items that caused injury and damage to my truck seat! Unbeknownst to me one of the "free" samples they sent me in a glass vile was broken into many little pieces before opening the package. Not only did I unknowingly get these slivers into my drivers seat of my car but I also got a cut on my leg from a shard not to mention slivers in my truck. The glass slivers ultimately made it difficult to open up my items but also caused my truck and my self damage. I believe the part that cut and slivered into my leg also was a part that cut into my drivers seat. I opened up the package in the post office parking lot to check out the order before heading home. These people offered me a $25 gift certificate after all of that with little to no real response or apology. Its appalling at how little they care about their customers. I would recommend you steal clear of these people and use fragrantex.com I have had zero issues with them.

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Horrible and scammer I bought from Canada and they sent me the invoice which was different from what I was charged by my credit card and they said it was the bank's charge and they are not responsible. Then the item was not delivered so I called, they said that it takes too long so they will refund it and I order it again. I confirmed with the representative that I would be refunded exactly the same amount which I was charge as I felt suspicious. She said yes. Then they refunded less than what I was charged. Hen I complained about this by email, they said it is because of the bank's converting charge and they are not responsible. I feel it was "SET UP" and imagine how many people are ordering items from them and they takes small amount extra here and there!? Be careful.

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Bought 2 times. Only 1 is real product. No returns. So I bought 1 bottle. It was fake. I did not know just curious why fragrance did not stay. I bought same thing again. Whole different product. So no returns if you open packaging. Who would know? So I have paid for 2 bottles and only 1 is real. Would you EVER be a customer again? No way. I matter. So I will not be returning.

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SCAM COMPANY! DON'T ORDER FROM THEM! I joined their fragrance club where they send a small sized spray bottle of any perfume I choose once per month. I just received my 1st bottle. I paid $14.95 for cheap, disgusting smelling junk. It's DEFINITELY NOT THE PERFUME THEY CLAIM IT TO BE. This company is a 100% scam and I reporting them to the BBB and any government agency that cracks down on business scams. How many people have they scammed and stole money from? Even if your delivery went well, you probably received fake, knock-off cheap perfume and didn't realize it. BEWARE! I clicked 1 star only bc I HAD to. They don't deserve any stars at all. Shame on them.

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Expired items — from 2018! I just bought some Philosophy items that philosophy confirmed were manufactured in October if 2018 - see lot number in photo. They would have expired in October 2019. These were sold as fresh and new in February of 2022. Philosophy added that Fragrancenet.com is NOT an authorized seller of their products.

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Terrible customer service Non existent customer service, orders take weeks to ship out. Good luck getting anyone on the phone to resolve any issue you may have. Emails to "customer service" aren't returned. I would not recommend fragrancenet to anyone.

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Fake Fake Fake I bought 2 perfume from fragrancenet (CARON) for my wife and me. I used Caron longtime ago, so I know how good it is... but this one last less than one hour. I can't believe I spent close to $200 for Fake perfume. I will never ever buy anything from them again

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Holy $#*! FragranceNet customer service is so $#*!ing slow. It makes the short bus carrying kids with special needs look fast I waited on the phone for an hour and a half. I never received my package.

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Products are old beyond shelf life Do NOT buy from fragrancenet.com. Their products are beyond their shelf life and old, hence the half price products. Buyer beware. How do I know? I fell in love with a creed perfume I had a sample of. Bought it on their website, got it and sprayed it on. It smelled like grandma old perfume. FragranceNet had it for $240 rather than the $380 the stores sell it for. You get what you pay for! Don't do it. I wouldn't give any stars to this company.

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Do not buy from this company! My order was shipped on 12/29/21 and has been lost in transit ever since. FedEx can't give me an answer, yet it's been going back and forth to FedEx locations for weeks now. I've tried emailing and calling Fragrancenet but never get an answer. Looks like my $50 is pretty much just lost now.

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Terrible experience. Won't order again! I placed order, FragnanceNet canceled the order for no good reason. Called them, emailed them, no response. Very frustrated. Bad experience with FragnanceNet. Just avoid.

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Fake cologne I purchased Montel black, one aftershave and one cologne, But they sent fake item. No way they are selling it $43 after savings. Will never buy from them. Better to spend 80 or 90 at macy's or other department stores. This online store "Fragnancent" should be shut down. They are ripping people off

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Buyer beware Hello future shoppers of this website. Let me warn you about an error I received with a recent purchase I made last month. I purchased a total of 6 items, and my purchase exceeded $200 after discounts and what not. I received my purchase and I was missing an item. I took a picture and everything in the event I was questioned. After 2 attempts to reach someone, i received a reply stating that the "weight" of my shipment was accurate. Not sure what the weight of 1 missing rollerball equates, but it was and still is missing from my hands. Im still waiting for a reply to this day, but needless to say I will never, ever do that again. I will keep my purchases for fragrances to my handy dandy local department store. Lowkey scammers... fool me once...

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USED TO BE GOOD, NOT ANYMORE! I placed an online order with Fragrancenet.com on 12/10/2021 for 3 bottles of men's cologne for $137.89. They shipped the items via the US Postal Service and provided me with a tracking number. I'm a steady customer of fragrancenet.com and I'm retired. So I kept an eye out for this package because I wanted to use the products over the holidays. The tracking number said that the US Postal Service had delivered the package to a Postal Locker on 12/17/21. So I went to my mailbox and there was nothing at all. Then I checked in and around my front door. Still nothing. Because of the holidays, I waited a little longer to see if it would show up. Still nothing. So on 12/23/21 I tried calling fragrancenet.com and they were not taking calls. So, I had to email them. To date, I have sent them 4 emails over this matter and have not received a response whatsoever. Today is December 30th and I still have not received this package. So I filed a complaint with the NY Better Business Bureau. In a few shorts hours, a complete and total refund was issued. I'm not sure what's going on with this company. They used to be very good. Unfortunately, I'll be taking my business to perfume.com... which is the number 1 rated online site for perfumes and colognes. So long FragranceNet.com.

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Promise product by 12/24/21. Paid $15.00 Two day shipping. It's Christmas eve and no perfume. Stay a STAY AWAY PROMISED TWO DAY SHIPPING PAID $ 16.OO. SAID IT WOULD BE HERE 12/24/21. ORDERED 12/19/21. RIPP OFF.

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State they delivered the item I purchased, but have NOT delivered this item. No Reply. Wish they would contact us, we have been trying to reach them, and the tracking information is inaccurate, stating they delivered but "out to delivery" for days, and then giving a past date for delivery. Items are well priced and we were getting a lot of gifts online today.

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Source: https://www.trustindex.io/reviews/www.fragrancenet.com?lang=de

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